Postage, pick up and delivery
We offer a variety of options to connect our customers with their goodies. Simply select your preferred option at the check-out and your order will soon be on its way.
Pick up your order in-store
- Our shop is open Monday to Saturday. You can find us at 40 Townshend Street, Phillip, ACT 2606
- Online orders are typically ready for collection within 1-2 hours. You will receive an email from us when your order is ready.
ACT same-day delivery
- We offer same-day delivery in ACT for all orders placed before 1pm Monday to Friday. If you order on Saturday or Sunday, your goodies will arrive on Monday.
- Delivery times: We make our deliveries after 3pm each business day. All deliveries are usually completed by 6pm at the latest.
- For orders under $35, the delivery surcharge is $10.
- For orders between $35-$74.99, the delivery surcharge is $5.
- For order above $75, the delivery is free.
National postage
- We offer same-day dispatch for all orders placed by 11am Monday to Friday. If you order on a Saturday or Sunday, your order will be dispatched on the following Monday.
- We provide free national postage for all orders over $75. For any orders outside ACT that are below $75, a $10 delivery surcharge applies.
- We use Australia Post to dispatch all orders within Australia. All orders are dispatched from Canberra, ACT and are wrapped with care. The standard delivery time in 2-6 business days.
- Unfortunately, delays with Australia Post are beyond our control. We suggest you view the Australia Post timetable here to be aware of delivery timeframes.
International shipping
- Currently, we don't offer international shipping. However, we'll always try our best to help you so please contact us directly for international shipping enquiries via info@hanselandgretel.online.