FREE delivery for orders over $75! Same-day delivery in ACT for all orders placed before 1pm Mon-Fri.

Postage, pick up and delivery

We offer a variety of options to connect our customers with their goodies. Simply select your preferred option at the check-out and your order will soon be on its way. 

Pick up your order in-store

  • Our shop is open Monday to Saturday. You can find us at 40 Townshend Street, Phillip, ACT 2606
  • Online orders are typically ready for collection within 1-2 hours. You will receive an email from us when your order is ready. 

ACT same-day delivery 

  • We offer same-day delivery in ACT for all orders placed before 1pm Monday to Friday. If you order on Saturday or Sunday, your goodies will arrive on Monday. 
  • Delivery times: We make our deliveries after 3pm each business day. All deliveries are usually completed by 6pm at the latest. 
  • For orders under $35, the delivery surcharge is $10.
  • For orders between $35-$74.99, the delivery surcharge is $5.
  • For order above $75, the delivery is free. 

National postage

  • We offer same-day dispatch for all orders placed by 11am Monday to Friday. If you order on a Saturday or Sunday, your order will be dispatched on the following Monday. 
  • We provide free national postage for all orders over $75. For any orders outside ACT that are below $75, a $10 delivery surcharge applies. 
  • We use Australia Post to dispatch all orders within Australia. All orders are dispatched from Canberra, ACT and are wrapped with care. The standard delivery time in 2-6 business days. 
  • Unfortunately, delays with Australia Post are beyond our control. We suggest you view the Australia Post timetable here to be aware of delivery timeframes. 

International shipping

  • Currently, we don't offer international shipping. However, we'll always try our best to help you so please contact us directly for international shipping enquiries via info@hanselandgretel.online
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